Find proof of when the request was actually received.
Step by step: This is how you proceed
- Check whether the application was received by the correct person responsible.
- Please note the one-month basic deadline and a possible announced extension.
- Provide factual reminders of the outstanding response and retain evidence.
- If the violation persists, check the data protection authority's complaint options.
What documents do you need?
Shipping receipt, confirmation of receipt, copy of the application, further correspondence. Only send sensitive documents via a secure, official channel and only when actually necessary.
When should I act?
Basically one month from receipt; an extension is possible under legal conditions.
This limit is important
Do not generally claim that a legal violation has been won after exactly 30 calendar days.
Free help outside DATENCHECK
The Austrian Data Protection Authority provides information on rights, free request templates and complaints. DATENCHECK is not affiliated with it.
Check the official body and eligibility ↗Check the applicable remit and eligibility criteria. A GDPR request does not automatically suspend court or other important deadlines.
What can I do myself for free?
The statutory information and other rights of those affected can generally be exercised without DATA CHECK. The Austrian data protection authority offers samples that can be used free of charge. Private technical form preparation is only a voluntary additional service, not a prerequisite for exercising your rights.
According to the recommendation of the Austrian data protection authority, you should first request information and, if necessary, only then separately request correction or deletion. In principle, a request for information must be responded to within one month; a legally permissible extension is possible.
Frequent question
What can I do if a company doesn't respond?
After checking receipt and deadlines, a complaint to the data protection authority is possible.
Public sources and official contact points
The following links lead directly to public sources. DATENCHECK is neither affiliated with the credit agencies mentioned there nor is it an authority.
- Austrian data protection authority – rights of those affected
- Data Protection Authority – free forms and samples
Prepare appropriate request
You can use the free official channels yourself or prepare a technical draft form in DATENCHECK. We do not guarantee deletion, credit decision or government decision.
Private service · No legal advice · No government connection
