Record the end of the contract and the previous provider.
Step by step: This is how you proceed
- Request an overview of stored contract and customer data.
- Ask about storage purposes and retention periods.
- Differentiate necessary receipts from marketing data that is no longer required.
- If the requirements are met, request the deletion of certain information.
What documents do you need?
End of contract, previous customer number, response from the company. Only send sensitive documents via a secure, official channel and only when actually necessary.
When should I act?
After the end of the contract, the current storage can be clarified via information.
This limit is important
End of contract does not mean that all data must be deleted immediately.
Free help outside DATENCHECK
Independent mediation may help with some consumer disputes. For data protection matters, the Austrian Data Protection Authority is the official contact.
Check the official body and eligibility ↗Check the applicable remit and eligibility criteria. A GDPR request does not automatically suspend court or other important deadlines.
What can I do myself for free?
The statutory information and other rights of those affected can generally be exercised without DATA CHECK. The Austrian data protection authority offers samples that can be used free of charge. Private technical form preparation is only a voluntary additional service, not a prerequisite for exercising your rights.
According to the recommendation of the Austrian data protection authority, you should first request information and, if necessary, only then separately request correction or deletion. In principle, a request for information must be responded to within one month; a legally permissible extension is possible.
Frequent question
Does a company have to delete everything immediately after the contract ends?
Not necessarily: legal obligations and other permissible purposes may justify temporary storage.
Public sources and official contact points
The following links lead directly to public sources. DATENCHECK is neither affiliated with the credit agencies mentioned there nor is it an authority.
- Austrian data protection authority – rights of those affected
- Data Protection Authority – free forms and samples
Prepare appropriate request
You can use the free official channels yourself or prepare a technical draft form in DATENCHECK. We do not guarantee deletion, credit decision or government decision.
Private service · No legal advice · No government connection
