Back up the error message, date, and service identity.
Step by step: This is how you proceed
- Request information about personal account data and relevant processing.
- If necessary, ask for information about automated decisions.
- Check whether contact details or notes are demonstrably incorrect.
- To restore your account, also use the contractual support channels.
What documents do you need?
Blocking notice, account number, known login details (no passwords). Only send sensitive documents via a secure, official channel and only when actually necessary.
When should I act?
If deadlines are running and account security risks are involved, take advantage of support and protection measures immediately.
This limit is important
Information according to GDPR does not force the activation of an account.
Free help outside DATENCHECK
Independent mediation may help with some consumer disputes. For data protection matters, the Austrian Data Protection Authority is the official contact.
Check the official body and eligibility ↗Check the applicable remit and eligibility criteria. A GDPR request does not automatically suspend court or other important deadlines.
What can I do myself for free?
The statutory information and other rights of those affected can generally be exercised without DATA CHECK. The Austrian data protection authority offers samples that can be used free of charge. Private technical form preparation is only a voluntary additional service, not a prerequisite for exercising your rights.
According to the recommendation of the Austrian data protection authority, you should first request information and, if necessary, only then separately request correction or deletion. In principle, a request for information must be responded to within one month; a legally permissible extension is possible.
Frequent question
Can I reactivate my account using the GDPR?
Not automatically. Data protection rights provide information and options for correction; The activation must be checked separately.
Public sources and official contact points
The following links lead directly to public sources. DATENCHECK is neither affiliated with the credit agencies mentioned there nor is it an authority.
- Austrian data protection authority – rights of those affected
- Data Protection Authority – free forms and samples
Prepare appropriate request
You can use the free official channels yourself or prepare a technical draft form in DATENCHECK. We do not guarantee deletion, credit decision or government decision.
Private service · No legal advice · No government connection
