First use the official or official free information channel at ksv.at/15.
Step by step: This is how you proceed
- Expressly select the Art. 15 information and not accidentally choose another product.
- Follow the credit agency's identification information.
- Save the answer completely and check the data, sources, recipients and storage duration.
- If something is wrong, submit a separate request for correction.
What documents do you need?
Response from the credit agency, previous credit information, receipts for paid claims. Only send sensitive documents via a secure, official channel and only when actually necessary.
When should I act?
In the event of an unanswered request, the GDPR deadline generally applies from receipt; Extensions may be possible.
This limit is important
DATENCHECK does not replace the free self-disclosure and is not affiliated with KSV1870.
Free help outside DATENCHECK
If you suspect a breach of your data protection rights, the Austrian Data Protection Authority explains the complaints process. Contacting the credit bureau concerned first is usually appropriate.
Check the official body and eligibility ↗Check the applicable remit and eligibility criteria. A GDPR request does not automatically suspend court or other important deadlines.
What can I do myself for free?
The statutory information and other rights of those affected can generally be exercised without DATA CHECK. The Austrian data protection authority offers samples that can be used free of charge. Private technical form preparation is only a voluntary additional service, not a prerequisite for exercising your rights.
According to the recommendation of the Austrian data protection authority, you should first request information and, if necessary, only then separately request correction or deletion. In principle, a request for information must be responded to within one month; a legally permissible extension is possible.
Frequent question
Do I have to pay for KSV information?
Information about personal data in accordance with Art. 15 GDPR is generally free of charge. Separate products may be subject to a charge.
Public sources and official contact points
The following links lead directly to public sources. DATENCHECK is neither affiliated with the credit agencies mentioned there nor is it an authority.
- KSV1870 – Information according to Article 15 GDPR
- Austrian data protection authority – rights of those affected
- Data Protection Authority – free forms and samples
Prepare appropriate request
You can use the free official channels yourself or prepare a technical draft form in DATENCHECK. We do not guarantee deletion, credit decision or government decision.
Private service · No legal advice · No government connection
