Collect the contract, final invoice and possible payment receipts.
Step by step: This is how you proceed
- Request information about stored claim data from the mobile phone company.
- Compare invoice date, claim amount and completion status.
- Find out whether information was shared and to which recipients.
- If there are errors, request that the specific report be corrected.
What documents do you need?
Final invoice, payment receipt, reminder or debt collection letter, information. Only send sensitive documents via a secure, official channel and only when actually necessary.
When should I act?
After receiving the current data situation, the factual correction can be requested specifically.
This limit is important
Not every once legitimate claim must be deleted from all memories immediately after payment.
Free help outside DATENCHECK
For eligible disputes about communications services, RTR mediation may be available after a written complaint to the provider. It does not automatically cover every refusal of a new contract.
Check the official body and eligibility ↗Check the applicable remit and eligibility criteria. A GDPR request does not automatically suspend court or other important deadlines.
What can I do myself for free?
The statutory information and other rights of those affected can generally be exercised without DATA CHECK. The Austrian data protection authority offers samples that can be used free of charge. Private technical form preparation is only a voluntary additional service, not a prerequisite for exercising your rights.
According to the recommendation of the Austrian data protection authority, you should first request information and, if necessary, only then separately request correction or deletion. In principle, a request for information must be responded to within one month; a legally permissible extension is possible.
Frequent question
How can I have an incorrect telephone claim corrected?
First compare the documented data set with your own payment receipts; then specifically request correction from the person responsible.
Public sources and official contact points
The following links lead directly to public sources. DATENCHECK is neither affiliated with the credit agencies mentioned there nor is it an authority.
- Austrian data protection authority – rights of those affected
- Data Protection Authority – free forms and samples
Prepare appropriate request
You can use the free official channels yourself or prepare a technical draft form in DATENCHECK. We do not guarantee deletion, credit decision or government decision.
Private service · No legal advice · No government connection
