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Cell phone contract, insurance and debt collection

Proceed correctly after contract cancellations and old claim reports.

As of: November 2026Official sources linkedNo legal advice

This page is an automatically translated test version. Check legal details against the original German publications of the Austrian authorities. This is not legal advice. German original

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Mobile communications & insurance

Cell phone contract rejected: check data sources

If the mobile phone contract is rejected, your own contract data and possibly data from credit agencies may be involved. The actual cause is initially unclear.

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Mobile communications & insurance

Old mobile phone claim: Is the entry correct?

For a previous telephone bill, the reported status may differ from a payment or a complaint. Written information creates the basis.

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Mobile communications & insurance

High insurance premium: Check saved risk data

An unexpectedly high premium can have various causes. With a data protection request, personal risk data can be checked, but tariffs cannot be changed automatically.

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Mobile communications & insurance

Insurance rejected: What data is used?

If an insurance application is refused, data protection rights and contractual risk assessment must be separated.

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Mobile communications & insurance

Correct incorrect insurance information

Incorrect personal information provided to an insurer can lead to incorrect assignments and misunderstandings. The correction must relate to the actual error.

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Mobile communications & insurance

Debt collection companies: What data is processed?

Debt collection agencies can process personal data relating to receivables. A request for this data is not the same as disputing the claim.

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Official information

In principle, you can assert statutory data protection rights yourself and free of charge.